UPDATED AS OF SEPTEMBER 1, 2020
Marble Granite World values the health of our customers, our employees, and our community. Due to the ongoing COVID-19 pandemic, our showroom is open to the public in a limited capacity. Only two customers or customer groups will be allowed into our showroom at the same time. For the safety of our staff and other visitors, all customers should wear masks while in our showroom. Customers who are not wearing a mask will be asked to conduct their appointment outside or in our slab yard. However, we will continue to provide FREE VIRTUAL CONSULTATIONS or PHONE CONSULTATIONS.
What do I need to know before I book my virtual consultation?
It’s a straight-forward process! Click here to see our available appointments. Select a date and time that work best for you. Next, you’ll be asked to select your preferred method of communication: phone, FaceTime (for iPhone users), Skype, or Google Duo (for Android phone users). If you’re not sure about these video calling apps, open this useful one-page instruction guide on how to download and set-up the apps. That’s all! You’ll receive an email reminder 24 hours before the appointment. Prepare any questions that you’d like to ask us. We’ll take it from there!
Why should I sign up for a virtual consultation? I’d rather visit your showroom in-person.
We understand! As of April 27, you are now able to visit our showroom. It is preferred that you make an appointment in advance. It’s also a good idea to sign up for an initial virtual consultation. You’ll get the same benefits of an in-person consultation, plus more! In addition to chatting with MGW staff face-to-face via video, you’ll have the added benefit of being able to show us your space in LIVE time. This will allow us to better guide you through the design process and the quote process! We can then work with you to find a time to visit our showroom for a follow-up appointment. Also, our website is full of great resources, allowing you to do most of your shopping right on our site!
What if I don’t plan to do my project anytime soon, especially not before COVID-19 ends?
Don’t worry! You can sign up for a free virtual consultation to help get the juices flowing for your next project, even if you don’t plan to start it right away. At the very least, we’ll be able to talk you through the process, show you some options, and even help you design it! At the end of the session, we’ll provide you with a free quote! Absolutely no strings attached.
What if I really need/want to visit your showroom?
No problem! Our showroom is open to the public once again. Please make an appointment in advance so that we can prepare for your arrival. Otherwise, you can sign up for a virtual consultation first, then we will help you decide if it’s necessary to visit our showroom at this time. We’re happy to accommodate you.
Am I really going to be able to shop for countertops online?
Yes! We’ve built our website and other resources to accommodate you. You can learn about the different stone options we offer, as well as browse all of our sinks and faucets, and edge profiles right on our site. Wondering how you’re supposed to view slabs? One of our slab suppliers has a live online inventory free for you to browse! But it may be overwhelming to view all those color options, which is why we recommend a virtual consultation appointment so we can help guide you!
What if I do a virtual consultation and decide I’m ready to proceed with my project right away?
That’s great! We can definitely accommodate your schedule. Our template and install crews are still working…we’re just taking necessary precautions while we’re in our customers’ homes. If you’re comfortable with us being in your home right now, we can proceed with the job! Otherwise, we have no problem waiting.