CAREERS AT MGW

CNC ROUTER OPERATOR
Location: Kernersville, NC

• The CNC Router Operator post will provide essential support of the operations of the Shop, in coordination with the Shop Manager and Assistant Shop Manager.
• The CNC Router Operator is one of the company’s key personnel. The post plays a key role in facilitating smooth and efficient day-to-day shop operations by ensuring that key tasks and functions are fulfilled. The CNC Router Operator will work closely with the other members of the Shop Team—including the Shop Manager, Fabricators, and Polishers—as well as company leadership. The position will also be responsible for ensuring open and consistent communication between the Shop and the Sales Team.
• The post provides the opportunity for a highly motivated and energetic individual to gain experience in the stone fabrication, aiding in the back-end operations to support the continued growth and scale-up of the company. The position also provides an opportunity for career growth with a growing company.
• The position requires excellent organizational, interpersonal, communication, and problem-solving skills as well as a strong work ethic. The CNC Router Operator will operate under the daily supervision of the Shop Manager.

MAJOR TASKS & RESPONSIBILITIES INCLUDE: 

• Operate the CNC Router to cut, shape, and finish stone materials such as granite, marble, and quartz according to job specifications
• Set up and calibrate CNC tools to ensure accurate cuts, smooth finishes, and adherence to design specifications
• Read and interpret shop sheets to proper set up of machine and tooling
• Perform routine maintenance and troubleshooting of CNC router machines to ensure continuous, efficient operation
• Follow safety protocols and maintain a clean, organized work area to prevent accidents and ensure compliance with safety regulations
• Inspect finished products to ensure they meet quality standards, making adjustments as necessary
• Perform dimensional checks using appropriate tools and techniques to ensure accuracy in finished pieces
• Load and unload raw stone materials onto CNC machines and transport finished products to the appropriate staging area
• Work with the team to properly store and handle materials to avoid damage during processing
• Communicate effectively with the production team, project managers, and shop leadership team to meet deadlines and customer requirements
• Assist in training new operators and less experienced team members when necessary

REQUIRED MINIMUM EDUCATION:

• Recommended: High school diploma
  Preferred: Advanced technological degree

KNOWLEDGE & SKILLS:

• Excellent organizational skills and attention to detail
• Familiarity with CAD/CAM is a plus
• Experience operating CNC machines is a plus, but is not required
• Ability to work well with colleagues from diverse backgrounds
• Excellent verbal communication skills
• Ability to adapt and learn new skills and techniques
• Prior experience with forklifts is recommended
• Aptitude for basic mathematics and calculations
• Experience in the stone countertop industry is not required

DETAIL ORIENTED COMPETENCIES

• Willingness to learn and grow within the company, as well as contribute insight and opinions to the company’s management team
• Demonstrated organization, planning, and time-management abilities. 
• Proven ability to innovate and problem-solve. 
• Ability to work flexibly, collaboratively and independently in a fast-paced setting is required
• Demonstrated competence to handle a variety of activities with attention to detail and quality
• Excellent interpersonal skills and ability to work successfully in a team environment
• A good sense of humor and ability to maintain a fun and pleasant environment for staff is required

PHYSCIAL DEMANDS:

• Ability to travel within the Piedmont Triad area using company vehicle as necessary
• Ability to drive a forklift (prior knowledge is not required) and operate heavy machinery
• Ability to work between indoors and outdoors on a daily basis, regardless of weather
• Ability to lift and carry heavy objects
• Ability to walk across uneven terrain multiple times per day

LEAD STONE TECHNICIAN
Location: Kernersville, NC

• The Lead Stone Technician is MGW’s senior field expert for warranty and service calls on installed countertops and stone surfaces. Working independently out of a company vehicle, this person diagnoses and repairs chips, cracks, failed seams, failed sink installations, finish defects, etc in customers’ homes and businesses, sometimes up to 3 hours away from the shop. This is a highly skilled, technical role. The technician is the face of MGW after the sale, so craftsmanship, judgment, and customer professionalism carry equal weight. When field demand allows, the role may support installation crews, in-shop repairs, and custom fabrication projects both in the shop and in the field.

MAJOR TASKS & RESPONSIBILITIES INCLUDE: 

• Field Warranty and Service (primary, roughly 75–85% of time)
• Travel to residential and commercial job sites in a company vehicle, up to 3 hours one way, to complete warranty and service calls.
• Inspect and diagnose stone issues: chips, cracks, fissures, seam failures, lippage, separation from cabinets or walls, loose or failed undermount sinks, stains, etching, and dull or uneven finishes.
• Determine root cause (material flaw, fabrication or install error, cabinet/substrate movement, or customer damage) and document whether the issue is covered under warranty.
• Perform repairs on granite, marble, quartzite, engineered quartz, and porcelain/sintered stone: color-matched chip and crack fills, seam re-cuts and re-joins, sink reattachment, edge repair, polishing and honing, and re-sealing.
• Re-level, shim, or re-secure tops where needed; reset or adjust faucets, cooktops, and other fixtures affected by the repair.
• Know when a field repair will not meet MGW’s standard and recommend a remake or shop repair, with photos and measurements.
• Explain findings, repair options, and care instructions to customers clearly and professionally; manage expectations on what a repair will and will not look like.
• Maintain vehicle tool and supply inventory. Load the vehicle with the right materials, adhesives, colorants, and tools to minimize return trips.

INSTALLATION SUPPORT (AS ASSIGNED):

• Assist or lead installation crews on complex, high-value, or problem jobs.
• Perform on-site seaming, leveling, cutouts, and adjustments to industry and MGW standards.

IN SHOP REPAIRS AND CUSTOM FABRICATION (AS ASSIGNED):

• Repair pieces in the shop, including repairing material defects.
• Build custom and specialty pieces such as complex edge profiles, mitered/waterfall edges, inlays, vanities, and one-off projects requiring hand fabrication skill.

DOCUMENTATION AND QUALITY:

• Log every call in MGW’s service and job-tracking systems: before/after photos, cause, work performed, materials used, time on site, and customer sign-off.
• Report recurring defects back to fabrication, templating, and install teams so root causes get fixed upstream.
• Maintain the company vehicle, tools, and inventory of repair materials; report maintenance needs promptly.

LEADERSHIP:

• Serve as the go-to technical resource for repair and fabrication questions across the shop and install crews.
• Train and mentor junior technicians and installers on repair techniques and quality standards.
• Follow and model all safety requirements, including silica dust controls, PPE, safe lifting, and safe driving.

BENEFITS:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

LANGUAGE:

• English (Required)
• Spanish (Preferred)